How to get Vecros support on this forum

General
1

Use this forum for Vecros product support, setup help, bug reports, and feature feedback.

Before posting, include:

  • Product: Athera, JetCore, JetPix, or other
  • Issue type: setup, hardware, software, cloud, documentation, or feature request
  • What happened and what you expected
  • Firmware/software version, if relevant
  • Photos, logs, screenshots, or steps to reproduce

Vecros support will triage posts with status tags:

  • needs-triage: not reviewed yet
  • waiting-on-customer: we need more information
  • waiting-on-vecros: Vecros is investigating
  • solved: resolved or workaround confirmed
  • pm-review: useful feedback for product planning
  • prd-candidate: strong candidate for a release requirement
  • release-blocker: issue that may block a release or customer rollout