# How to get Vecros support on this forum

**URL:** <https://discuss.vecros.com/t/how-to-get-vecros-support-on-this-forum/263>\
**Category:** General\
**Tags:** customer-success\
**Created:** [September 11, 2026, 10:19am UTC](https://discuss.vecros.com/t/how-to-get-vecros-support-on-this-forum/263 "2026-09-11T10:19:31Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![system](https://discuss.vecros.com/user_avatar/discuss.vecros.com/system/32/2_2.png) [@system](https://discuss.vecros.com/u/system)\
**Post date:** [September 11, 2026, 10:19am UTC](https://discuss.vecros.com/t/how-to-get-vecros-support-on-this-forum/263/1 "2026-09-11T10:19:31Z")

</div>

Use this forum for Vecros product support, setup help, bug reports, and feature feedback.

Before posting, include:

- Product: Athera, JetCore, JetPix, or other
- Issue type: setup, hardware, software, cloud, documentation, or feature request
- What happened and what you expected
- Firmware/software version, if relevant
- Photos, logs, screenshots, or steps to reproduce

Vecros support will triage posts with status tags:

- `needs-triage`: not reviewed yet
- `waiting-on-customer`: we need more information
- `waiting-on-vecros`: Vecros is investigating
- `solved`: resolved or workaround confirmed
- `pm-review`: useful feedback for product planning
- `prd-candidate`: strong candidate for a release requirement
- `release-blocker`: issue that may block a release or customer rollout